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Why Process Isn’t Leadership’s Priority

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Why Process? Most would agree we are a results-oriented culture. Our DNA tells us to get it done…to get results…to “just do it” (Nike) especially when fixing and addressing problems or issues. However, there is an inherent risk to “just doing it”. While we all act with good intentions, unless…

Cracking the Culture Code for KM

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I have asked KM leaders what their main objective is for implementing KM.  And, overwhelmingly, the #1 response is to “change the culture of the organization.”  Really?  You want KM to take on culture change?  Some years ago, APQC brought together a group of leading…