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Learning From Supply Chain Chaos

Turn Supply Chain Chaos into Reusable Knowledge

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In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s the number one obstacle to improving processes. Just a few months into 2021, it’s already clear that the changes won’t stop…

7 Ways Smart Businesses Use Benchmarking

What Is Benchmarking?

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At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even surpass them at it.  Webster defines it as “to evaluate or check (something) by comparison with a standard.” The origins…

Improving the End-to-End Order-to-Cash Process

Improving the End-to-End Order-to-Cash Process

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Order-to-Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has been a particularly gnarly set of processes to optimize. Its domain stretches across functions and organizational boundaries…