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Stop Measuring KM the Wrong Way
Smart leaders know that knowledge management has a positive influence on workforce morale and performance. When employees have easy access to documents, expertise, and one another they waste less time looking for information, collaborate more efficiently to solve problems, and are better able…
Smart Recommendations Could Be KM’s Next Killer App
Organizations have more content than they know what to do with. It’s become incredibly easy to create and store documents—and endless versions of documents—as well as wiki pages, meeting recordings, videos, data files, employee profiles, and other knowledge artifacts. While this mountain of…
Why KM Programs Need Boots on the Ground
All knowledge management programs need dedicated staff. We’ve seen organizations try to make KM a part-time role, but the strategy has much greater odds of success when at least one person (and often more) is allocated full-time to KM. This ensures KM gets the focused attention required to…
Strategy and Flexibility Will Make Your KM Team Better at Change Management
“The only constant in life is change”—coined by Greek philosopher Heraclitus 2500 years ago—is one of those sayings that feels progressively more true. From mergers and acquisitions to reorgs and big technology projects, it seems like we’re always in the midst of a “transformational” shift…
5 Reasons Why Knowledge Management Is Moving to the Cloud
The adoption of cloud platforms is one of the biggest trends in knowledge management, with nearly half of APQC’s KM audience in the process of migrating this year. The transition to cloud-based KM has its challenges, including fewer opportunities for customization and the need to reorient users’…
Tips to Test Drive KM Digital Transformation
Everywhere you look, companies are experimenting with digital transformation. According to APQC’s Measures of Digital Transformation research, around half are in the early stages of digital implementation: 17 percent are running pilots, 4 percent are evaluating recently completed pilots, and 28…
Bridging High Touch and High Tech at APQC’s KM Conference
With a theme of Bridging High Touch and High Tech, APQC’s 2019 Knowledge Management Conference highlighted a key duality faced by modern KM. On one side, new technologies are improving knowledge discovery and altering the role that KM plays in connecting people to the information and expertise they…
10 Tips to Explain What KM Is and Why Employees Should Do It
Last month I interviewed the director of one of the longest-standing, most successful KM programs in the world. When I asked her what was new in her program, she mentioned adding a dedicated communications and marketing professional to her team. Despite her depth of experience, she was impressed by…
KM in the Cloud: The Good, the Bad, and the Ugly
KM is constantly evolving. One of the people I turn to for insight on where the puck is heading is APQC Chairman of the Board Carla O’Dell, who has been predicting the Next Big Thing in KM since the 1990s. A few weeks ago I asked Carla about this year’s important developments and what she expects…
The Biggest KM Mistakes Organizations Make—and How to Avoid Them
At APQC we talk to KM leaders who are doing great things to focus their programs, improve knowledge sharing and reuse, and motivate people to participate. But we also meet KM professionals who are making big—and avoidable—mistakes. Earlier this year, I sat down with veteran community manager,…