Operation Warp Speed (OWS), the race to create and distribute vaccines against COVID-19 in months instead of years, is a breathtaking example of cutting through red tape. OWS is a public-private partnership between the U.S. National Institutes of Health (NIH), the Pentagon and seven private sector…

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI…

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really…

If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it…

One of the biggest problems in organizations is that people are afraid to speak up. This fear leads to bad decisions, bad feelings, lost opportunities, and disengaged employees. It’s an epidemic. It is especially poignant for those of us who are so passionately committed to knowledge sharing.…

Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital…

Knowledge loss goes by lots of names: “The Big Crew Change” in oil and gas; “The Baby Boomer Exodus” and “Corporate Amnesia” across business and government. They all point to the retirement of a whole generation of experts and the loss of what Dorothy Leonard has coined as deep smarts: business- or…

This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case. Yet our team’s response…

The main reason I go to the Aspen Ideas Festival is for the new ideas, models, and people. I never would have met Henry Elkus elsewhere.  Henry is a twenty-something entrepreneur who envisioned a global network in his Yale dorm room. His “big thinker” network, now called Helena,…

Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole. Process automation is nothing new. However the sheer scale of processes that can be…