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Where does PCF® fit – Software as a Service?

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A string of recent questions about “how to adopt the Process Classification Framework (PCF)®” comes from companies engaged in software development, offering software as a service, and combinations thereof. This blog post is dedicated to you: software developers and high-tech mavens. Really, it’s…

PCF® Office Hours Recap: You Asked, We Answered

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We are constantly re-evaluating things here at APQC, always trying to find the best way to serve our members. We recently created APQC’s Process Classification Framework (PCF)® Office Hours and with two sessions under our belt, we took some time to think about ways to engage even more people. These…

Top 3 Reasons Process Owners LOVE APQC’s PCF®

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Process Owners absolutely LOVE APQC’s Process Classification Framework (PCF)®. Here are three key reasons why they love it so much – but first – who is a process owner? Process owners are like chief operating officers for tiny slices of an enterprise. Process owner responsibilities vary from…

What Comes First Architecture or Process?

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In the past, APQC has talked at great length about the Process Classification Framework® (PCF) in terms of APQC’s offerings: process management, content/knowledge management, and benchmarking. Inspired by my colleague Holly’s recent research, I started thinking about how APQC positions itself in…

Process Management Fails Because Of Bad Language

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Around here, lots of process conversations start with, “Hey! Got a minute?” When someone around APQC comes to me with one of those, I immediately cringe a little bit – rarely is the request something that I can actually handle in “a minute”. This is especially true if the request has something…