Recently a question has arisen about the difference between business process management (BPM) maturity and process maturity? And do they use the same domains or elements to measure health and maturity? In previous blogs, we discussed the Seven Tenet of Process Management, which focuses on BPM…

Leading an enterprise KM initiative can be daunting, but it helps to connect with those who have done it successfully. Earlier this month, I sat down with five KM veterans to learn the secrets to their success.  Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and…

‘Organizational culture’ is a difficult concept to pin down. It defies easy measurement, includes elements that are implicit or unspoken, and often evolves in ways that organizations never planned. But in the face of disruptions like COVID-19, trends like the Great Resignation, and commitments to…

Popular opinion has not been kind to HR. Over the years, HR has been described as the policy police, paper pushers, corporate protectors, planners of pointless interruptions, and most extremely, as an entity to be avoided at all costs.  It seems that negative headlines about the HR function…

Amid the widespread changes of the last few years, organizations have a higher-level of understanding of the value process and performance management disciplines provide. Particularly the ability to create clarity around how work gets accomplished, fix broken processes, engage people in change, and…

In 2021, battered and bruised supply chains got back in the game. In retrospect, it looked a lot like what the sports world calls a “rebuilding year”—one with a lot of change, a lot of attention, and muted expectations. A rebuilding year can be exciting at times, but it’s mostly exhausting, and…

It feels like everything has changed in the past few years, and knowledge management is no exception. KM is generating renewed interest, and KM teams are taking on more strategic and varied roles as they capitalize on technology innovations and address emerging business needs.  APQC is…

Media coverage of supply chain disruptions during the COVID-19 pandemic has made the “average Jane or Joe” more aware of what supply chains are than ever before. Port congestion has been an almost-nightly topic on the news. But reverse logistics, or returns, is much less talked about. I recently…

Good process work requires addressing three core components: process design, managing performance (including data and analytics, measurement, and strategic planning), and project management. However, process work and the processes themselves have been taken on a tumulus ride over the last two years…

Collaboration is like a muscle: the more you use it, the stronger it gets. And research is clear that organizations and teams with a collaborative culture feel better and produce more. So, how do you create and strengthen a collaborative culture?  In a recent visit to the Gladstone…