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People, Process, and Knowledge: A Perfect Balance
People, process, and knowledge are three core elements that organizations use to improve operational efficiencies, enable high-performing teams, and maximize productivity. With APQC’s 2023 Conference approaching, we asked some of our conference presenters how people, process, and…
Setting the Stage for Process and Performance Management in 2023
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This year’s survey, conducted in December 2022, included 160 valid participants representing a diverse range of industries like services (14 percent of…
The Missing Piece to the Process and Knowledge Puzzle
As we began thinking about ideas around this year’s APQC 2023 Conference, we asked ourselves “What problems are people in process and knowledge management trying to solve?’ Well, as can be imagined, this question elicited many answers ranging from inefficient knowledge transfer to process design…
Process Management Perseverance: Trends and Research in 2022
Every year, I like to wrap up by taking stock of process and performance management trends and research we have conducted. Overall 2022 has been a great year for process and performance professionals. Teams have made great strides in how they support the organization, build agility and…
2023 Predictions for Knowledge Management
An unexpected upshot of the chaotic 2020s is that more leaders see the connection between knowledge management and business success. Well-documented and accessible knowledge helps get new hires up to speed, develop and engage employees throughout their careers, and spur the innovation needed to…
What is Strong Change Management?
OMG you all listened. You really listened about the gap in change management, and I couldn’t be prouder. Organizations and employees have been through a lot over the past couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new technology…
KM Makes Knowledge Workers More Productive and Less Stressed Out
Each November APQC is invited to speak at multiple “KNOWvember” events, and it’s a great opportunity to think about the issues most relevant and animating to knowledge management. This year I’m talking to member organizations about the relationship between KM and productivity, which has only…
No More Butts in Seats? Measuring Productivity in a Hybrid-Work Environment
Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…
How Do You Implement A Supply Chain Control Tower?
As part of APQC’s annual research into priorities and challenges for the upcoming year, Marisa Brown conducts a global survey and interviews supply chain stakeholders from various industries and organizations. One of the people she spoke with this year, Stew Stremel, told her about an organization…
Increase the Impact of Change Efforts
Any change, even a change for the better, is always accompanied by drawbacks and discomforts. Arnold Bennet Change means something different to different people. Some find it an exhilarating challenge, others find it daunting, but most sit back quietly with a skeptical “wait and see”…