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Innovation in the Financial Services Industry


APQC recently spoke with Mick Simonelli, innovation consultant and former senior executive who built USAA's Innovation Program, and Mike Fitzgerald, innovation leader and senior analyst with Celent, about innovation trends for banks, insurers, and securities firms. They also outlined how these…

Using Maintenance Management Software


Many organizations have adopted computerized maintenance management system (CMMS) software, enterprise asset management (EAM) software, and enterprise resource planning (ERP) software to help improve daily working capital transactions. APQC’s 2011 report Improving Working Capital Management and…

Managing the Risk of Supply Chain Disruption


Last month, APQC hosted a webinar on managing the risk of supply chain disruption. APQC'S Mary Driscoll, Experis' Eric Gerner and John Hejka, and Baker Hughes' Mike Miedema looked at how organizations identify and mitigate supply chain risk while maintaining efforts to control costs of materials…