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Sometimes It's Not the Thought that Counts

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Good intentions are fine when it comes to giving gifts to people you don't know very well, being late for dinner even though you left work early, or forgetting to buy milk even though you wrote it on your list, but they are not enough to make a business successful. Sure, I want to do business…

Stuck in a Rut?

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It's difficult to shake off old patterns, especially when those patterns are dysfunctional processes in an organization. Most organizations have processes that they know do not work, and yet they hold onto them—sometimes for years. Take the stage-gate process in product development for example. As…

A Love Letter to Measurement

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Ah, measurement… It's been too long since I wrote to you. You do such wonderful things for us in business. You show us how everyone is performing right now and warn us when there could be trouble ahead. What's more, you make new things happen and help people see how far we've come. I realize all…

In Search of the Perfect Process

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The word is out: perfectionism stifles improvement. In our personal lives, most of us know that perfectionism can lead to procrastination, a mass of unfinished (because they are "imperfect") projects, wasted time, frustration, inaction, and low self-esteem. Despite this knowledge and many people's…

Hey, All You Daredevils!

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Love risk but hate loss?  You're not alone. “This new market strategy is great… but what if we lost one of our key clients?” “This product has the potential to make a huge splash… but should we stray too far from what we are known for?” “This improvement proposal could improve our efficiency…

In Case You'd Like to Know...

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Yesterday, I hosted a Webinar all about the new “Business Excellence” content in the Knowledge Base. If you are at all curious about the latest and greatest that we have in process management, measurement, benchmarking, and innovation, check it out here: Now in the Knowledge Base: Business…