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When Do You Know a Practice Is Truly ‘Best’?


Business practitioners often use the term “best practices” when discussing improvement initiatives. That term represents practices that, when adopted, will have a positive impact on business performance. But there is more to best practices. To move past the label, business leaders must answer…

The Cost of Not Knowing


Trustworthy information remains the critical element needed for good decision making. When it comes to improvement initiatives, many business leaders rely on a combination of facts and intuition to make the call on what will work. To strengthen the “facts” part of the equation, the source of…