Collaboration is like a muscle: the more you use it, the stronger it gets. And research is clear that organizations and teams with a collaborative culture feel better and produce more. So, how do you create and strengthen a collaborative culture?  In a recent visit to the Gladstone…

As the benchmarking authority, APQC is often asked: Which measures should I track? In the human capital management space, members ask:  What are the most common measures for HR? Which KPIs should we use to assess the current state of our HR function? We are creating an HR dashboard, what…

We’ve made it through 2021, and 2022 is already 8 percent complete. Crazy? That is, I think we may all be a bit crazy after the insane year we just finished. To keep supply chains and organizations moving while facing longer lead times, slower transit times, and demand outpacing supply, procurement…

Knowledge management teams can be captivated by the beauty of their own methodologies, but KM is pointless unless it provides concrete value to the business. What “value to the business” means varies widely, however. A KM program might be designed to shorten project cycle times through knowledge…

Due to some conflicts and a general desire to keep things simple, my husband and I decided to spend New Year’s Eve at home this year. As could be expected, we started the evening by taking stock of 2021 and what we wanted to prioritize or do differently in the new year. However, once we got past…

While designing and implementing KM solutions can be tricky, the hardest part is getting people to actually use them. People are busy, and most are not thrilled by change. And unlike transitioning to a new ERP system, for example, KM adoption is often voluntary. This leaves KM teams in the…

I want a car that parks itself, drives itself, and has laser guided cruise control. I want a 4K TV, with a curved screen, and…and…and… Everyone wants the new sexy whatever, but the question is…do they really need that?  Let me give you an example.  How often to you get a call from…

Coming out of 2020, organizations continued to face a wide array of challenges—ongoing supply chain disruptions, the Great Resignation, conscious consumption, and flailing legacy systems. Many of the organizational transformation work in 2021 that process and performance teams were involved in,…

New and emerging technologies are changing the way supply chains operate. The impact of technology is compounded by all the recent disruptions affecting supply chains, like the pandemic, supply shortages, and security threats. Among the technologies impacting supply chain is artificial intelligence…

What does it mean to be important in 2021?  According to Merriam Webster, it is “having serious meaning or worth.”  For all the human resources professionals out there, being important has never meant more or come with bigger expectations.  That realization hit me about three weeks…