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KM Challenge of Finding New Normal During COVID-19

How KM Responds to the “New Normal"

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In the last couple of weeks, the on-going theme I hear from APQC’s members, clients, and staff is “we are just trying to get back to normal”. While I don’t think anyone is feeling normal yet, I am seeing how quickly we are embracing the “new normal” that has been thrust upon us. And underlying all…

How Process Helps Us Survive COVID-19

How Process Helps Us Survive COVID-19

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As we face the chaos of our current environment in the wake of COVID-19, I can’t help but have the Beatles “Let It Be” lyrics running through my head. Most prominently:  “When I find myself in times of trouble, Mother Mary comes to me Speaking words of wisdom, check your processes And in…

Bridging Experiences Through Process

Bridging Experiences Through Process

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As we discussed in the last two blogs on digital technologies and people, speakers throughout APQC’s annual Process and Performance Management conference focused around themes of digital transformation, human engagement, and a process foundation—to deliver organizational value. In this blog…

Silo falling

Why Are Silos So Detrimental?

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I recently spoke with Ron Ross, Business Rule Solutions, LLC, to discuss operational silos and why they develop, their impact on organizational effectiveness, and the role of process management in bridging the gap between them. Why do organizations develop organizational silos in the first…