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KM Fills a Gap in AI Projects

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I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI…

Future Proofing Your KM Program

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There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really…

Celebrating 40 Years of RENEWAL and Reinvention

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This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case. Yet our team’s response…

A Multi-Generational Model for Collaboration

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The main reason I go to the Aspen Ideas Festival is for the new ideas, models, and people. I never would have met Henry Elkus elsewhere.  Henry is a twenty-something entrepreneur who envisioned a global network in his Yale dorm room. His “big thinker” network, now called Helena,…

The Future Is Here, Are You Ready?

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Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole. Process automation is nothing new. However the sheer scale of processes that can be…

How Do Productive People Do It?

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Why are some people more productive than others? To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.”  Charles Duhigg is a husband, father of two young children, Pulitzer prize winning NY Times reporter…

How Airbnb Uses Analytics to Build Trust

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Trust is the currency of today’s digital marketplace whether you are exchanging lodging or knowledge. Imagine this: You are traveling to a foreign country for vacation and you are renting a home sight unseen from a person you have never met. Or (stranger danger alert!) you are letting a stranger…

Deep Work: Is Knowledge Management Friend or Foe?

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In my last blog, I introduced Cal Newport and his concept of deep work, which raises some uncomfortable dilemmas for KM. Cal is author of Deep Work: Rules for Focused Success in a Distracted World, a very provocative work from the perspective of KM. Here is his definition of deep work and why it…