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Giving Services their Proper Place in the PCF

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Why sell a light bulb when you can sell a lighting system? The design, installation, operation and maintenance of more capable lighting systems that leverage advanced automation and control provides a service to customers beyond just the purpose of a bulb itself. When we look at traditionally…

Process Management Is a Team Sport

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In my previous blog post, I talked about random acts of improvement — when change initiatives are undertaken across the organization, with good intentions, but without oversight and alignment. While there may be localized improvement, employees use resources that might have been better applied to a…

Cut the Clutter of Random Acts of Improvement

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When discussing process management and improvement, I often talk about the concept of “random acts of improvement.” People, with good intentions, are off trying to make their part of the organization better, more efficient, simpler. But often these changes are done locally, in silos, without…