Smart leaders know that knowledge management has a positive influence on workforce morale and performance. When employees have easy access to documents, expertise, and one another they waste less time looking for information, collaborate more efficiently to solve problems, and are better able…

The best four components of knowledge management are people, process, content/IT, and strategy. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. You need defined processes to manage and measure…

It seems that we all have a lot of things disrupting our working hours: mergers and acquisitions, new organizational structures (with new bosses) being put in place and, yes, emerging technologies. And, it seems as if they all are happening at once.   I’d like to say to my fellow KMers…

All knowledge management programs need dedicated staff. We’ve seen organizations try to make KM a part-time role, but the strategy has much greater odds of success when at least one person (and often more) is allocated full-time to KM. This ensures KM gets the focused attention required to…

 “The only constant in life is change”—coined by Greek philosopher Heraclitus 2500 years ago—is one of those sayings that feels progressively more true. From mergers and acquisitions to reorgs and big technology projects, it seems like we’re always in the midst of a “transformational” shift…

2019 is shaping up to be a pivotal year for KM. Organizations large and small, across industries and around the world, are engaging in digital transformation. They’re making significant investments in new technologies, many of which will uproot old workways and IT infrastructures. In this…

The adoption of cloud platforms is one of the biggest trends in knowledge management, with nearly half of APQC’s KM audience in the process of migrating this year. The transition to cloud-based KM has its challenges, including fewer opportunities for customization and the need to reorient users’…

Fifty years ago this week, Apollo 11 landed the first humans on the Moon. This remarkable achievement dominated newspaper headlines and was watched live by 20 percent of the world’s population. It positioned the United States as the winner of the space race and turned the spaceflight’s commander…

Last month, I had the honor of recognizing 13 of the best KM programs in the world at APQC’s 2019 KM Conference. These organizations worked their way through APQC’s evidence-based assessment for KM and submitted their data to be benchmarked against the 12 categories of KM capabilities. There were…

Everywhere you look, companies are experimenting with digital transformation. According to APQC’s Measures of Digital Transformation research, around half are in the early stages of digital implementation: 17 percent are running pilots, 4 percent are evaluating recently completed pilots, and 28…