Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital…

APQC asked a roundtable of knowledge management professionals about the biggest mistakes people make in KM strategy, how to identify problems that KM can solve, and the common traits of successful KM programs. All of our roundtable participants will be presenters at APQC’s 2018 KM Conference April…

Knowledge loss goes by lots of names: “The Big Crew Change” in oil and gas; “The Baby Boomer Exodus” and “Corporate Amnesia” across business and government. They all point to the retirement of a whole generation of experts and the loss of what Dorothy Leonard has coined as deep smarts: business- or…

APQC research tell us that a documented KM strategy is an accelerator of KM maturity, and over the past couple of years, you’ve probably heard us talk once or twice (maybe three or four times) about the importance of documenting your organization’s KM strategy. You may have thought to yourself, “I…

Early January is always full of hope and promise, both in our personal lives and at work. But as we all know from past failures, resolutions don’t get very far without a solid plan. Now is the perfect time to set a New Year’s resolution to make your KM program the best it can be—and then identify…

November 15 is “Clean Your Refrigerator Day.” Have you ever cleaned out your fridge and discovered some expired old food you’d forgotten about, hidden way in back behind the milk? It can be hard to throw some things away, especially when they seemed like good ideas once upon a time. But when the…

This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case. Yet our team’s response…

I love Halloween, but I hate scary movies. I cringe every time I catch a glimpse of Freddy Krueger, Jason, or Chucky during a binge of late-night channel flipping through the Sci Fi Channel. The costumes-and-candy part of Halloween is fun, but I don’t consider being scared a desirable recreational…

Welcome to Fall and the Season of Strategic Planning! If your organization is like ours, you may be in the midst of meetings to reflect upon the past year and evaluate organizational performance, as well as planning sessions for a successful 2018. Strategic planning, while vital, can sometimes be a…

Curious Events Day, which arrived without much fanfare on October 9, merits significantly more attention than it is likely to get. Imagine a day dedicated to indulging your curiosity! Curiosity is a motivator. People who are curious want to know how things work and why things are the way they…