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Managing Knowledge Starts with Knowledge Flow
When an organization’s most critical knowledge is moving through the organization efficiently and reaching the right people at the right time, you have knowledge flow! It starts when new knowledge is created and includes all the people and systems the knowledge must pass through before it is…
A Mature KM Program is an Excellent One
Several business functions such as digital, IT, and quality have industry assessments available to help them measure the effectiveness of their current capabilities, and knowledge management is no different. Whether you are kicking off a new knowledge management program or have been on a journey…
What Causes Knowledge Gaps?
Knowledge is only as useful as its application. And when employees don’t have the knowledge needed to perform their jobs effectively, nothing substantial can be applied to the task at hand.This is generally when organizations begin seeing gaps in knowledge and start analyzing what may have gone…
What Early Adopters Can Teach Us About AI
Interview with Thomas H. Davenport ChatGPT burst upon the AI landscape in November 2022 with a media and market frenzy not seen since Steve Jobs introduced the iPhone in 2007. Over one million people immediately signed up to test if OpenAI’s large language learning algorithm could perform…
How To Build a Collaborative Culture
Interview with APQC 2023 Conference Keynote Speaker Dan Pontefract Collaboration enables teams to solve problems more quickly, decrease reinvention and duplicative work across the enterprise, and drive innovation toward better products, services, and processes. But collaboration does not…
Organizations Need Play to Survive and Thrive
Interview with APQC 2023 Conference Keynote Speaker Dr. Shimi Kang. Learn more about APQC’s 2023 Conference and register today to hear more insights from Dr. Shimi Kang and delve more deeply into people, process, and knowledge. At first glance, concepts like play and self-…
Top KM Priorities and Challenges in 2023
In APQC’s 2023 Knowledge Management Priorities and Predictions Survey Report, we learned that knowledge management experts and practitioners who responded to our survey are optimistic about KM’s outlook. Sixty-six percent say KM is gaining ground, up from 50 percent last year. As knowledge…
The Missing Piece to the Process and Knowledge Puzzle
As we began thinking about ideas around this year’s APQC 2023 Conference, we asked ourselves “What problems are people in process and knowledge management trying to solve?’ Well, as can be imagined, this question elicited many answers ranging from inefficient knowledge transfer to process design…
2023 Predictions for Knowledge Management
An unexpected upshot of the chaotic 2020s is that more leaders see the connection between knowledge management and business success. Well-documented and accessible knowledge helps get new hires up to speed, develop and engage employees throughout their careers, and spur the innovation needed to…
KM Makes Knowledge Workers More Productive and Less Stressed Out
Each November APQC is invited to speak at multiple “KNOWvember” events, and it’s a great opportunity to think about the issues most relevant and animating to knowledge management. This year I’m talking to member organizations about the relationship between KM and productivity, which has only…