Organizations use process frameworks for a variety of reasons. Our recent survey found that organizations most often use frameworks for process discovery, performance improvement, and technology implementation. Process frameworks provide a ready-made library of processes and process definitions…

Change is the only constant. The pandemic amplified the fact that “change” is really the only thing that never goes away. As a mom of a toddler, I experience this first-hand on a daily basis. The favorite show or favorite food one day is suddenly a terrible idea the next day (or sometimes the next…

After an especially chaotic few years, change and disruption may feel like the only certainties in supply chain. Along with macrotrends like a global pandemic, geopolitical conflict, and a competitive labor market, new and emerging technologies are continuing to transform the ways in which supply…

Several business functions such as digital, IT, and quality have industry assessments available to help them measure the effectiveness of their current capabilities, and knowledge management is no different. Whether you are kicking off a new knowledge management program or have been on a journey…

Forces impacting business are changing on almost a daily basis. In just one year, we’ve seen headlines go from labor shortages and spiraling wages to cost-cutting and uncertainty leading the narrative. This, paired with the emergence of generative AI, is dominating the headlines.But beyond the…

Knowledge is only as useful as its application. And when employees don’t have the knowledge needed to perform their jobs effectively, nothing substantial can be applied to the task at hand.This is generally when organizations begin seeing gaps in knowledge and start analyzing what may have gone…

A service level agreement (SLA) defines the specifications, quality, and cost of a good or service    being provided by a supplier to a buyer. SLAs help to provide transparency about what the buyer    expects from the supplier and protects all parties in the…

Workforce planning can increase organizational agility, improve talent outcomes, save money, and improve business performance. Yet only half of organizations carry out workforce planning effectively.To reap the full benefits of strategic workforce planning, consider adopting APQC’s 7-step framework…

Improving team productivity starts by focusing on more than just efficiency.  When many organizations think of productivity, they often misunderstand efficiency as the sole determinant. While efficiency is a crucial measure of how productive (or not productive) a team is, it’s not the only…

Role reductions, workforce adjustments, flattening the organization structure, managing attrition, reshaping for the future . . . while the lingo varies, the message is the same: layoffs are coming. Over the past six months, the business press has seen its share of layoff announcements. After…