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KM Success in 2020 Starts with Simplicity

Simplicity: It’s the 2020 Word for KM

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As 2020 begins, countless self-help articles are encouraging people to choose a “word of the year” to help motivate and guide them. While setting a theme for personal growth makes sense, the same tactic can be applied to a team, company, or broader discipline. The right rallying cry helps bring…

How Your KM Measurement Strategy Is Putting You At Risk

Stop Measuring KM the Wrong Way

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Smart leaders know that knowledge management has a positive influence on workforce morale and performance. When employees have easy access to documents, expertise, and one another they waste less time looking for information, collaborate more efficiently to solve problems, and are better able…

Why KM Needs Boots on The Ground

Why KM Programs Need Boots on the Ground

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All knowledge management programs need dedicated staff. We’ve seen organizations try to make KM a part-time role, but the strategy has much greater odds of success when at least one person (and often more) is allocated full-time to KM. This ensures KM gets the focused attention required to…

Tips to Test Drive KM Digital Transformation

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Everywhere you look, companies are experimenting with digital transformation. According to APQC’s Measures of Digital Transformation research, around half are in the early stages of digital implementation: 17 percent are running pilots, 4 percent are evaluating recently completed pilots, and 28…

KM in the Cloud: The Good, the Bad, and the Ugly

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KM is constantly evolving. One of the people I turn to for insight on where the puck is heading is APQC Chairman of the Board Carla O’Dell, who has been predicting the Next Big Thing in KM since the 1990s. A few weeks ago I asked Carla about this year’s important developments and what she expects…