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What Is the Difference Between HR and Human Capital Management?
I have spent my entire career working in the HR space and I often see the terms HR and human capital management (HCM) used interchangeably. In fact, I am guilty of using these terms interchangeably. Perhaps as a result, members ask APQC: What is the difference between HR and human capital…
How to Drive Continuous Improvement
Organizations can help drive continuous improvement at their organization by ensuring their employees are engaged in process improvement efforts. Here are nine ways organizations can engage and empower employees to help drive organizational process improvement. 1. Find their pain points.Focus…
Growing Through Change: A Sit Down with APQC Keynote, April Rinne
For APQC keynote April Rinne, change is a business and life feature that can be embraced rather than feared with the right “flux superpowers” or new ways for viewing and navigating change. As a futurist and author, April Rinne is recognized for her ability to identify key shifts early amid…
Top 5 Trends Driving Change in Process Management
Earlier this year, I wrote about the priorities and challenges for process and performance management (PPM) professionals; however, in that blog I didn’t dig in to the section of the survey that highlighted the trends driving change in PPM. As the Greek philosopher Heraclitus said, “change is the…
Learning and Development (L&D) Strategy Is Back to Investing
After a period of decline, employer investments in learning are on the rise. Pandemic-era economic pressures and uncertainties have subsided, and employers are restoring previously slashed learning and development (L&D) budgets. In fact, 96% of learning leaders responding to APQC’s…
What is Robotic Process Automation (RPA)?
Robotic Process Automation (RPA) is process automation that is server-based and combines process steps with decision models or business rules with little to no human oversight. It is typically applied to high-volume transactional processes with limited variation and clearly outlined business rules…
What is Continuous Improvement?
Continuous improvement is the ongoing improvement of business processes in terms of quality, improvement, cost, or cycle time.The goal of process management is to improve performance. Although you can pursue process improvement without the benefit of process management—as many organizations do—this…
Good News About Diversity, Equity, and Inclusion in 2024
It’s hard to look at the DEI news and not come away discouraged. Since the turn of the new year, there have been reports of:Cutbacks to DEI staff and budgets, Growing risk of DEI programs falling out of compliance with fast changing laws, and Corporate decisions to modify or…
What is Talent Development?
Talent development is the process of building upon an employee’s skillsets to advance individual competency or growth within the organization. Effective talent development programs help employees understand their roles better and actively work to gain the skills needed to be successful in…
What is Process Mapping?
Process mapping is one of the ways organizations can document and understand their processes. Often, projects lack clear scope and poor understanding of work processes. Process mapping can help create an upfront understanding, allowing organizations to realize some of the issues and assist in…