The APQC Blog
All Posts
Seven Tenets to Improve Your Process Management Effectiveness
Process management programs/departments are often developed or gain prominence because of an organizational need. Some of these needs could include, standardizing across business lines, urgent improvement, or to support a new technology project. As a result, organizations often fail to establish a…
7 Ways Smart Business' Use Benchmarking
At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even surpass them at it. Webster defines it as “to evaluate or check (something) by comparison with a standard.” The origins…
How Chick-fil-A’s Process Knowledge Fixed a Covid-19 Vaccine Clinic
On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the lines grew longer and longer. With hundreds of people parked in their cars waiting for the vaccine, the town’s mayor knew he…
Building a Sustainable BPM Program
There are many disparate business process management (BPM) models available. It can be difficult to sift through all the options and determine which one will prove sustainable and instill leadership with confidence in your program. I recently talked to Cargill’s Stacey Vokrot-Mello and Leslie…
Manual Processes Still Challenging Finance in 2021
2020 was a whirlwind of a year, and in addition to learning lessons from the past year, it is important to be thinking ahead to critical success factors for the year to come. To that end, in the fourth quarter of 2020, APQC recommenced its annual survey to understand the key priorities and…
Biggest Process Management Challenges in 2021
A new year brings new hope. After the holidays wind down and we look forward to the promise of the unknown, we start thinking about what’s important and what we want to do differently. I recently had a conversation with my niece who asked the age-old question “What’s your new year resolution…
How Process Management Helped Lead in the Year of COVID
As we launched into 2020, things were looking up. PPM professionals were embracing end-to-end processes, we had identified measurement challenges at the core of technology and analytics problems. Even more impressive was that most programs were driven by the responsibility of supporting the…
What Is the Best Practice Model for BPM Programs?
One of the questions that we get repeatedly is: What is the best practice model for BPM programs? Unfortunately, the response is: Well, it depends. There are almost as many models as there are business process management (BPM) programs. One of the reasons for this is the multitude of factors…
What is Business Process Reengineering?
Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement. Whereas most process improvement is…
3 Ways To Succeed With Custom Process Frameworks
When it comes to managing processes, the paths to success are many. Every organization, and when you drill down deep enough, every individual, has a specific way of achieving their process goals. Organizational needs vary greatly, and so, it comes as no surprise that organizations prefer developing…