The APQC Blog
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Blockchain and RPA Leading Supply Chain Trends in 2021
Every year I gather insights from supply chain professionals around the globe regarding their priorities, challenges, and anticipated changes for the upcoming year. Just this…
What Is Benchmarking?
At APQC, we define Benchmarking as the practice of being humble enough to admit that someone else is better at something and being wise enough to learn how to match and even…
How Chick-fil-A’s Process Knowledge Fixed a Covid-19 Vaccine Clinic
On January 22, the town of Mount Pleasant, South Carolina opened a drive-thru coronavirus vaccine clinic. Soon after the clinic opened, computer systems went down, and the…
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Process Failure is Everywhere and You Don't Even Realize It
Process failure is everywhere. Entire industries and methodologies have grown around trying to resolve obvious failures in business processes, from reducing cycle time to eliminating waste. But what about process failures with less obvious causes? What about processes that you don’t even know are…