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Understanding What Benchmarks Do What

What are the Four Types of Benchmarking?

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Benchmarking is the competitive edge that allows organizations to adapt, grow, and thrive through change. Benchmarking is the process of measuring key business metrics and practices and comparing them—within business areas or against a competitor, industry peers, or other companies around the…

A World Without Your Phone Screen

Digital Tools for a Better You

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APQC recently spoke with Chris Dancy, author and innovator, to discuss how people can use digital tools and data to optimize health and happiness. Chris will be keynoting at APQC’s Process & Performance Management Conference October 3-4.   There’s a wealth of data-tracking tools…

4 Secrets to Creating Your KM Brand

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Some people think branding is just “window dressing” for a KM program, but they’re wrong. A strong brand clearly conveys what KM is all about and why employees should care. An outstanding brand gets people excited and helps them feel personally connected to the KM effort. But as a quick Google…

AI Won’t Replace Knowledge Managers' Jobs…Yet

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According to artificial intelligence expert Kai-Fu Lee, 40 percent of today’s jobs will be replaced by robots by the year 2035. Will one of those jobs be knowledge manager? At APQC’s 2019 KM Conference, attendees talked about how advanced tech would impact the future of KM. Many attendees expect…

The Netflix of Knowledge Management

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Imagine kicking back with some popcorn to watch Netflix and having to scroll through almost 15,000 available titles. Even with a good search engine and well-organized categories, sub-categories, and sub-sub-categories, you’d be likely to face decision paralysis—and finish your popcorn before you’ve…