In 2018 process and performance management started going through a paradigm shift, due to the rapid-fire pace of change, the ever increasing need to improve cycle times, introduction of digitization as a business driver, and the emphasis on customer-centricity. Process and performance…

As we discussed in the last two blogs on digital technologies and people, speakers throughout APQC’s annual Process and Performance Management conference focused around themes of digital transformation, human engagement, and a process foundation—to deliver organizational value. In this blog…

As we discussed last time, in early October, process and performance management professionals came together in Houston for APQC’s annual Process and Performance Management Conference. This year’s event—titled Driving Value End-to-End—focused on enabling better business outcomes by tying…

In early October, process and performance management professionals came together in Houston for APQC’s annual Process and Performance Management Conference. This year’s event—titled Driving Value End-to-End—focused on enabling better business outcomes by tying people, technology, and…

Three-quarters of organizations are engaged in some form of digital transformation. Digital transformation involves the strategic integration of multiple technologies. Its primary components include digitizing information, automating processes, applying analytics, and enabling digital…

I recently spoke with Ron Ross, Business Rule Solutions, LLC, to discuss operational silos and why they develop, their impact on organizational effectiveness, and the role of process management in bridging the gap between them. Why do organizations develop organizational silos in the first…

APQC asked process management experts about what great process organizations have in common and why bad ones struggle with process documentation. These experts will be speaking at APQC’s Process & Performance Management Conference October 3-4 in the “Managing & Improving Processes” breakout…

I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss why organizations are diving into digital, the common challenges related to digital transformations, and ways to help overcome institutional barriers that stymie so many digital efforts.  What are the catalysts…

APQC asked process experts about the new technology poised to have the greatest impact on process improvement and performance. Including the struggles of adopting new technologies and how not to fail at automation. These experts will be speaking at APQC’s Process & Performance Management…

APQC asked process management experts about establishing processes for long term growth, where organizations’ business alignment fail most often, and the biggest challenges to incorporate lasting process changes. These experts will be speaking at APQC’s Process & Performance Management…