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Build a Super Highway to Process Improvement

An enterprise process framework provides system-wide insight and transparency into challenging and complex situations very quickly. It is home to transparent working processes with linked inputs and outputs providing an incredibly rich platform for holistic improvement. Enterprise Process…

Making KM Digital, Smart, and Engaging in 2018

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The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between…

Diversity Lessons from Men in Tech

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Much press attention has been given to the experiences of women working in technology companies. Patricia Salgado Ph.D., a fellow at the Institute for Social Innovation at Fielding Graduate University in Santa Barbara California, has uniquely focused on the men working in the tech industry,…