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Changing Times for HR Shared Services

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The focus of HR shared services is changing. Fewer organizations are wrestling with how to implement HR shared services. More are challenged with improving HR shared services performance.     The results of the fifth cycle of the APQC/ScottMadden HR shared services…

How KM Can Capture Deep Smarts

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Knowledge loss goes by lots of names: “The Big Crew Change” in oil and gas; “The Baby Boomer Exodus” and “Corporate Amnesia” across business and government. They all point to the retirement of a whole generation of experts and the loss of what Dorothy Leonard has coined as deep smarts: business- or…