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Blockchain Security: Insights from XChain2
Blockchain for business: It is no longer just a concept; organizations are actively creating solutions. There is currently a great deal of experimentation and investment in this emerging technology. Even hosting and cloud vendors (e.g., Amazon Web Services) are now moving to offer blockchain.…
Romaine Lettuce Recall: A Case for Blockchain?
With recent food safety crises such as the pre-Thanksgiving U.S. recall on romaine lettuce due to an E. coli outbreak, I have heard people calling for increased traceability of food and a greater ability to track products back to their origins. Thankfully, a few days ago the Centers for…
KM Fills a Gap in AI Projects
I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI…
Future Proofing Your KM Program
There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary. Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really…
Lessons Learned from Automating Sales Order Management
I recently spoke with several individuals from Esker Inc. to get advice and lessons learned from their experience with automating the sales order process. If an organization is considering implementing sales order automation, what things do they need to ensure it will be successful? Change…
Why Process Professionals Need to Know About Analytics and Machine Learning
If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it…
6 Use Cases for Blockchain-as-a-Service
I recently interviewed Andrew Bruce to learn how blockchain can cut costs, reduce complexity, and improve controls in oil and gas supply chains and across industries. Andrew Bruce is the CEO of Data Gumbo, a blockchain-as-a-service (BaaS) provider offering smart contract capabilities to oil and gas…
Empowering People for the Digital Age
Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital…