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4 Reasons Not to Fear Robotic Process Automation

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Robotic process automation (RPA) has quickly become inevitable. In March of 2018, APQC interviewed Tilak Banerjee, a director at Dell-EMC, on RPA: “When we started in 2015, RPA was more or less a new concept in the shared services industry,” said Banerjee. “Right now, a lot of companies I talk to…

KM Fills a Gap in AI Projects

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I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI…

Future Proofing Your KM Program

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There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really…

Empowering People for the Digital Age

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Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital…

Educators, Tear Down Those Walls

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Balancing budgets and educating kids – it’s all part of the frantic pace of a typical school year. There’s always room for improvement in school district operations, but finding the time, money and people to create positive change often requires a force of will. As the old saying goes, if you want…

How KM Can Capture Deep Smarts

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Knowledge loss goes by lots of names: “The Big Crew Change” in oil and gas; “The Baby Boomer Exodus” and “Corporate Amnesia” across business and government. They all point to the retirement of a whole generation of experts and the loss of what Dorothy Leonard has coined as deep smarts: business- or…