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What Women Want (from Virtual Collaboration)
I’ll start off by saying: Differences between men and women in the workplace tend to be overblown. Not all women are timid and overly self-conscious, nor are they empathetic…
How Do you Explain Collaboration?
Like most of us, I truly believe that 2021 will be a better year than last. It has to be, right? But we’re going to have to work for it, and I think collaboration will be the…
What Supply Chain Leaders Need to Know for 2021
2020 was one of the strangest and most disruptive years on record. As the saying goes, those who do not learn from history are bound to repeat it, and most would say they…
What Can We Learn from Operation Warp Speed?
Operation Warp Speed (OWS), the race to create and distribute vaccines against COVID-19 in months instead of years, is a breathtaking example of cutting through red tape. OWS…
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Why and How to Measure Your Knowledge Management Program’s Performance
Measurement has always been a divisive topic in KM. Some knowledge managers insist that anecdotal evidence is more powerful than data and that the energy involved in calculating KM’s business impact would be better spent improving the organization’s KM offerings. This attitude is understandable. It…
Why It’s So Hard to Engage Senior Leaders in KM—And What to Do About It
Executives are very busy people. They can also be skeptical when it comes to new initiatives, especially when they can’t immediately see how an investment will translate to the bottom line. That’s a big factor in why it’s so hard for knowledge management teams to get leaders on their side, much…
The Most Effective Messages to Motivate KM Participation
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces people to change their habits and incorporate KM into their daily activities—to join a community, answer questions in an online forum, post and edit content, or…
What Are the Best Knowledge Management Reporting Relationships?
Where should knowledge management sit on the org chart? I’ve been asked this question countless times, usually by KM leaders hoping to get their programs in front of the right influencers. My traditional answer is a little wishy-washy and boils down to: KM programs can—and do—report almost anywhere…
When and How Much to Invest in Knowledge Management Technology
At APQC, we’ve long argued that your knowledge management strategy should dictate decisions about technology, not the other way around. Companies that chase every new KM “solution” without a clear business case rarely get the results they’re looking for. But analysis of APQC’s benchmarking data…
How Does Your KM Program Stack Up Against the Competition?
Competitiveness is ingrained in human nature. We like feedback on our own performance, but we also like to peek over the fence to see what others are doing—and if they’re doing it better than we are. The same is true in knowledge management. If you’re involved in a KM program, you’re probably…
Making KM Digital, Smart, and Engaging in 2018
The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between…
Working Out Loud Is KM’s Most Transformative Trend
Last week I had the pleasure of recording a podcast with Stan Garfield, a long-time community leader, experienced speaker, and prolific author in the knowledge management space. I asked Stan about the latest developments in knowledge management, and he shared his top 10 list of trends and hot…
Knowledge Management Experts on KM’s Role in Digital Transformation
APQC asked KM experts about emerging trends in KM, digital transformation, and the importance of soft skills. These experts will be speaking at APQC’s 23rd Annual Knowledge Management Conference April 16-20. Roundtable participants include: Dr. Carla O'Dell: One of the world’s leading…
How to Get Your KM Strategy Right from the Start
APQC asked a roundtable of knowledge management professionals about the biggest mistakes people make in KM strategy, how to identify problems that KM can solve, and the common traits of successful KM programs. All of our roundtable participants will be presenters at APQC’s 2018 KM Conference April…