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Overconfidence in Full Effect


Every so often, I hear the hilarious statistic cited that ninety percent of drivers think that they are better than the average driver. It goes without saying that this is a mathematical impossibility. And it demonstrates the proven cognitive bias known as “illusory superiority.” Why, in an…

The Future Is Here, Are You Ready?


Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole. Process automation is nothing new. However the sheer scale of processes that can be…

How Do Productive People Do It?


Why are some people more productive than others? To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.”  Charles Duhigg is a husband, father of two young children, Pulitzer prize winning NY Times reporter…

What Do Millennials Want Out Of Work?


This year's Aspen Ideas Festival was highly tweetable, especially two tracks particularly relevant to the future of knowledge management (KM) and knowledge work in general. The Thinking Machine:  “Artificial intelligence (AI): now, next, and never going to happen” I believe that AI is…

2017 Is the Year of the Case Study


At APQC, we like to maintain constant contact with our members to ensure that our research aligns as closely as possible with their business needs. While our members’ interests and challenges fluctuate from year to year, one piece of feedback we receive from them remains constant: they love case…