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Robotics in the Supply Chain


With delivery drones, autonomous trucks, and crewless cargo ships dominating the news, much has been discussed about transforming the delivery—more specifically, the last mile—of retail in the supply chain. But for supply chain professionals, much of the focus right now is on the immediate impact…

How Airbnb Uses Analytics to Build Trust


Trust is the currency of today’s digital marketplace whether you are exchanging lodging or knowledge. Imagine this: You are traveling to a foreign country for vacation and you are renting a home sight unseen from a person you have never met. Or (stranger danger alert!) you are letting a stranger…

6 Proven Knowledge Retention Ideas To Avoid Disaster


We’ve all heard the saying “the only constant in life is change.” Change is happening faster than ever in companies around the world—whether it’s implementing new software, automating processes, or hiring/losing employees—your company will inevitably face change. One of the most valuable…

Deep Work: Is Knowledge Management Friend or Foe?


In my last blog, I introduced Cal Newport and his concept of deep work, which raises some uncomfortable dilemmas for KM. Cal is author of Deep Work: Rules for Focused Success in a Distracted World, a very provocative work from the perspective of KM. Here is his definition of deep work and why it…

How Wikis Can Relieve Knowledge Management Pain


I talked to Béatrice Le Moing, knowledge management program manager at Schneider Electric, about how her organization deployed a successful global wiki-encyclopedia in less than a year. Béatrice Le Moing will be a breakout session speaker at APQC’s 2017 Knowledge Management Conference April 27-…

4 Rules to Avoid Distraction


In my continuing quest to find focus in an age of digital distraction, I recently interviewed Cal Newport, bestselling author of Deep Work: Rules for Focused Success in a Distracted World. Cal’s premise is that the ability to focus for long periods of time on a meaningful and cognitively…