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Silver Bells, Marketing, and Sales

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(Hopefully you read the blog title with a Deep South accent.) Happy holidays, reader! I’m going to begin this post with a slightly embarrassing self-quote from 5 years ago, when I was a first-year MBA student. The following is an excerpt from the introduction I wrote for a marketing plan…

Celebrating 40 Years of RENEWAL and Reinvention

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This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case. Yet our team’s response…

What is Blockchain?

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Much is being said these days about blockchain, also referred to as distributed ledger technology, and its impact on business. Let’s be honest with each other: are you familiar with blockchain? If you are not, then the good news is that you are not alone. And if you are extremely familiar, you are…

What Do Millennials Want Out Of Work?

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This year's Aspen Ideas Festival was highly tweetable, especially two tracks particularly relevant to the future of knowledge management (KM) and knowledge work in general. The Thinking Machine:  “Artificial intelligence (AI): now, next, and never going to happen” I believe that AI is…

Worthless Words about Priceless Memories

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I’m going to start off this blog with a few (seemingly) random facts. First, it’s springtime. Second, my friends and I are in our late twenties. Finally, I participate in social media. These facts are relatively meaningless on their own, but, when taken in combination, they can mean only one thing…

The Toyota Way Starts with Long-Term Philosophy

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This post is part of a short series that will walk you through the 14 principles of Toyota’s production system (TPS) as described in Jeffrey Liker’s book, The Toyota Way, and provide you with practical tips on how and why to apply these principles at your own workplace. We live in a world of…

How Airbnb Uses Analytics to Build Trust

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Trust is the currency of today’s digital marketplace whether you are exchanging lodging or knowledge. Imagine this: You are traveling to a foreign country for vacation and you are renting a home sight unseen from a person you have never met. Or (stranger danger alert!) you are letting a stranger…

6 Proven Knowledge Retention Ideas To Avoid Disaster

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We’ve all heard the saying “the only constant in life is change.” Change is happening faster than ever in companies around the world—whether it’s implementing new software, automating processes, or hiring/losing employees—your company will inevitably face change. One of the most valuable…