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Silver Bells, Marketing, and Sales

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(Hopefully you read the blog title with a Deep South accent.) Happy holidays, reader! I’m going to begin this post with a slightly embarrassing self-quote from 5 years ago, when I was a first-year MBA student. The following is an excerpt from the introduction I wrote for a marketing plan…

Time to Clean Out Your Knowledge Management Fridge

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November 15 is “Clean Your Refrigerator Day.” Have you ever cleaned out your fridge and discovered some expired old food you’d forgotten about, hidden way in back behind the milk? It can be hard to throw some things away, especially when they seemed like good ideas once upon a time. But when the…

Celebrating 40 Years of RENEWAL and Reinvention

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This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case. Yet our team’s response…

What Will Scare Knowledge Management in 2018

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I love Halloween, but I hate scary movies. I cringe every time I catch a glimpse of Freddy Krueger, Jason, or Chucky during a binge of late-night channel flipping through the Sci Fi Channel. The costumes-and-candy part of Halloween is fun, but I don’t consider being scared a desirable recreational…

A Multi-Generational Model for Collaboration

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The main reason I go to the Aspen Ideas Festival is for the new ideas, models, and people. I never would have met Henry Elkus elsewhere.  Henry is a twenty-something entrepreneur who envisioned a global network in his Yale dorm room. His “big thinker” network, now called Helena,…

Overconfidence in Full Effect

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Every so often, I hear the hilarious statistic cited that ninety percent of drivers think that they are better than the average driver. It goes without saying that this is a mathematical impossibility. And it demonstrates the proven cognitive bias known as “illusory superiority.” Why, in an…

How Do Productive People Do It?

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Why are some people more productive than others? To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.”  Charles Duhigg is a husband, father of two young children, Pulitzer prize winning NY Times reporter…