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World Economic Forum: Global Risks Worsening


“Risks are more elevated and interconnected than ever before,” observes Cecilia Reyes, Chief Risk Officer, Zurich Insurance Group. She was quoted in the report just released by the World Economic Forum: The Global Risks Report 2016. Zurich served as strategic partner for the report. At APQC, we…

Are You Addicted to Your Smart Phone?


I bet that you suspect you are addicted. Just to be sure, answer the following questions honestly. Does your phone alert you when a text comes in? Do you usually check your phone when you are having a meal with others (friends or family)? Do you text more often than talk with friends?…

The CFPB at Four: The Watch Dog Gets Its Bite


On January 11, 2016, The Wall Street Journal reported that the Consumer Financial Protection Bureau (CFPB) doubled the number of enforcement cases it handled in 2015. For those unfamiliar with the CFPB, it was created in 2011 as an independent government entity to protect consumers in the financial…

How Does MosaiQ Help Manage?


I’m going to get a little personal here. And no, that doesn’t mean that I’m going to share family pictures from the recent holiday celebrations, or my innermost dreams and desires. I am, however, going to let you in on a little bit of the reason as to why we wanted to develop MosaiQ™, and what it…