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Process Management Fails Because Of Bad Language


Around here, lots of process conversations start with, “Hey! Got a minute?” When someone around APQC comes to me with one of those, I immediately cringe a little bit – rarely is the request something that I can actually handle in “a minute”. This is especially true if the request has something…

How Does MosaiQ Help Manage?


I’m going to get a little personal here. And no, that doesn’t mean that I’m going to share family pictures from the recent holiday celebrations, or my innermost dreams and desires. I am, however, going to let you in on a little bit of the reason as to why we wanted to develop MosaiQ™, and what it…