There are lots of do’s and don’ts in the supply chain world and as a brand new member of the supply chain management team here at APQC, I thought that I would give a few examples of what NOT to do. Don’t be a dunce by doing it by yourself. Chances are someone has run into a similar problem to…

The days of staying at a company until retirement is now a foreign concept to many people—most of all, millennials. We know that millennials are more likely than any previous generation to switch jobs and that six in 10 millennials are open to new job opportunities. This is a great cause of…

As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 300 professionals—across functional boundaries—to understand their common benchmarking practices and the value derived from…

APQC spoke to Andrew Spanyi about digital transformation, why it’s so challenging and how organizations can do it well. Andrew Spanyi was a keynote speaker at APQC’s 2017 Process Conference. He coaches process owners and provides guidance on centers of excellence (CoE). Andrew’s contribution to…

With Halloween approaching, we started talking about the ideas of fear and process management, which lead to someone posing the question, “what’s the scariest process management nightmare?” Yes, we really are that geeky—bear with me. This, as one could expect, led us down the rabbit hole of what…

Amazon.  The Behemoth of Booksellers.  The Disruptor of Retail.   The Patron Saint of the US Postal Service (their Prime saved USPS’s bacon). Amazon. The Paragon of Predictive Analytics.  The Role Model of Recommendation Systems. Given Amazon’s obsession with data and…

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are: performance measures to monitor—grades and standardized…

I have some breaking news for you. In case you were not aware, the photo sharing app Instagram is really, really popular. In fact, as of this summer, half a billion people worldwide use Instagram. As a lifelong, committed contrarian, I proudly confess (is that an oxymoron?) that I am not one of…

I was recently able to speak with Will Thomas, vice president enterprise sales Americas at Signavio, about decision modeling, its impact on process modeling, and some advice for getting started on integrating the two. The recent adoption of a Decision Modeling Notation (DMN) 1.0 by the Object…

APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age. Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer…