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Process Management FAQ: Roles and Skillsets
In late 2022 and into early 2023, APQC conducted our annual priorities and challenges survey. The survey explored trends in process and performance work and revealed the top five priorities and challenges in process management and organizational performance management. The survey found that about…
People, Process, and Knowledge: A Perfect Balance
People, process, and knowledge are three core elements that organizations use to improve operational efficiencies, enable high-performing teams, and maximize productivity. With APQC’s 2023 Conference approaching, we asked some of our conference presenters how people, process, and…
Setting the Stage for Process and Performance Management in 2023
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This year’s survey, conducted in December 2022, included 160 valid participants representing a diverse range of industries like services (14 percent of…
Process Management Perseverance: Trends and Research in 2022
Every year, I like to wrap up by taking stock of process and performance management trends and research we have conducted. Overall 2022 has been a great year for process and performance professionals. Teams have made great strides in how they support the organization, build agility and…
What is Strong Change Management?
OMG you all listened. You really listened about the gap in change management, and I couldn’t be prouder. Organizations and employees have been through a lot over the past couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new technology…
No More Butts in Seats? Measuring Productivity in a Hybrid-Work Environment
Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…
Increase the Impact of Change Efforts
Any change, even a change for the better, is always accompanied by drawbacks and discomforts. Arnold Bennet Change means something different to different people. Some find it an exhilarating challenge, others find it daunting, but most sit back quietly with a skeptical “wait and see”…
Improve M&A Integration with Upfront Process Efforts
Since early 2021 mergers & acquisition (M&A) deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the volume and size of the deals are expected to continue to increase in 2022. However, organizations continue…
Don’t Let Process Measurement Sink You
As we discussed before, data is the proverbial life blood of most organizations. It’s how we understand performance, identify opportunities for improvement or growth, and make objective strategic decisions. But good data requires asking the right questions and measuring the right things—or in other…
Better Data Visualization Starts With Simplifying the Message
Earlier this year we discussed the importance and role of data visualization. Data is the proverbial lifeblood of decision making in most organizations—whether its managing performance, identifying improvement opportunities, or driving strategic directions. Organizations rely on data visualizations…