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Why Organizations Should Focus on Nex’perts

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Much has been written about the need to get younger generations interested in STEM fields. I’ve recently run across a blog post on how the maker movement can get kids interested in engineering and product development and an article suggesting the manufacturing industry make kids as excited about…

Top 3 KM Tools That Can Help Beginners

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Here at APQC, we find that a lot of organizations aren’t sure where to start when it comes to knowledge management. They want to develop a strategy to improve the flow of knowledge through their business processes, but as newcomers, it’s easy for them to get lost in all the specialized terminology…

Giving Services their Proper Place in the PCF

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Why sell a light bulb when you can sell a lighting system? The design, installation, operation and maintenance of more capable lighting systems that leverage advanced automation and control provides a service to customers beyond just the purpose of a bulb itself. When we look at traditionally…

What KM Can Learn From Airplane Pilot Training

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Let me alert you to a fascinating interview I did with Elizabeth Swan on how people learn and the implications for knowledge management, innovation, and accelerating the rate of organizational learning. The conversation started because we discovered that we both enjoyed the same book, How…

Long Awaited PCF Updates Have Arrived

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It’s time to update the Process Classification Framework® (PCF)! As the steward of the world’s most frequently downloaded process framework – with over 100,000 downloads a year – APQC is accountable to you, the process framework consuming public to keep the PCF up to date. This year’s changes are…