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Keys to Better Shared Service Centers


On August 26, 2015, APQC conducted a webinar on benchmarking shared services centers (SSC).  The webinar highlighted characteristics that make SSCs advantageous to organizations that utilize them and how benchmarking can be used to point out opportunities for process improvement at SSCs.…

5 Innovations Leaders Believe Are on the Way


A majority of business decision makers want their organizations to do more to embrace modern technologies and new channels of customer engagement and digital experience. That’s one of the key findings presented by the Business Performance Innovation (BPI) Network in its report Accelerating Business…