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Top 10 List: Knowledge Management in 2015

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Every December I take a close look at the most popular APQC knowledge management content for that year. In part, this is just a fun exercise to see what resonated with our audience. But it also gives me ideas for where KM is headed, what topics and formats people are most hungry for, and what we…

How Wise Are Your Leaders?

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As the end of the year approaches, I have been reflecting on the concept of wisdom.  Supposedly wisdom results from knowledge and experience. What are the characteristics of wise leaders? Here is what I think is the #1 characteristic: They don’t sacrifice our collective future for their…

Top 3 KM Tools That Can Help Beginners

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Here at APQC, we find that a lot of organizations aren’t sure where to start when it comes to knowledge management. They want to develop a strategy to improve the flow of knowledge through their business processes, but as newcomers, it’s easy for them to get lost in all the specialized terminology…

What KM Can Learn From Airplane Pilot Training

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Let me alert you to a fascinating interview I did with Elizabeth Swan on how people learn and the implications for knowledge management, innovation, and accelerating the rate of organizational learning. The conversation started because we discovered that we both enjoyed the same book, How…

Knowledge Transfer Is a Process, Not An Event

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Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has…