Dorothy Leonard’s excellent insights in her recent CLO article 5 Ways to Ensure Critical Knowledge Transfer were a great reminder of the importance of “getting ahead of the game” when it comes to retaining an organization’s knowledge. But why was it even necessary to write it? After all, [cue the…

Recently, I was asked to find organizations with CKOs (Chief Knowledge Officer). It occurred to me that I haven’t really heard of one in recent memory. So why is that? While I don’t have a definitive answer, I have a suspicion (a hope really): not only are CKOs not needed, we shouldn’t want them.…

In my last musings, I pondered the impending death of knowledge management but never really came to a conclusion regarding its health: that is, whether or not we find it today on life support. The reason was due to a trip down memory lane, but that’s simply because I see that the parallels between…

Recently, Ralph Malbrough reminded me of a blast from the past due to the SNL40* special that aired with great fanfare. It occurred to Ralph that the ebb and flow of the show over the years included premature reports of its demise, not unlike that of knowledge management. Pondering about that…

Phyllis Korkki’s New York Times article "When Those Who Know Won't Share" was summed up very nicely in the quote by David Zweig, an associate management professor at the University of Toronto, Scarborough. What did Zweig say? “Put in incentives to reward people on team outcomes versus solely…