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TMA People in Energy Conference: Key Takeaways


TMA’s People in Energy conference was held in Houston last week. Elissa Tucker and I had the opportunity to present APQC‘s research on best practices for developing leaders in the oil and gas industry and to speak with attendees about leadership at their organizations. The conference was an…

3 Ways To Get Buy In for Process Improvement


We’re process people. We are in awe of Ikea’s ability to standardize the design of beds, bookcases, and boudoirs using the same handful of parts. We assign family chores using SIPOCs and RACIs.  We love frameworks and good relationship maps. But not everyone shares our sensibilities.…

Benchmarks for HR Shared Services


Does your organization use an HR shared services organization? If so, how are you benchmarking its performance? To find out how HR shared services organizations are faring, APQC recently partnered with ScottMadden to complete the third cycle of a custom benchmarking study focused exclusively…