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The 3 Biggest Problems Facing Internal Wikis

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APQC recently spoke to Rebecca Glassman, senior manager of knowledge management at Opower, about how her organization cleaned up its internal wiki and made it a thriving part of the Opower KM program. Rebecca will deliver a presentation titled “Curating Content: Engaging Wiki Users at Scale” at…

What Is KM Maturity and Why Does It Matter?

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In a recent thread in a knowledge management discussion group, I was embroiled in a KM maturity conversation (okay, truth be told, I embroiled myself—but I couldn’t help it). The initial post was innocent enough, something about existing maturity models. Since APQC has its own Levels of KM Maturity…