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How Early Measurement Helps Build KM Momentum
Urging a new KM team to establish baseline measures is a little like begging a toddler to finish her broccoli before digging into the chocolate cookies. When KMers first set…
What is The Goal of BPM Governance Models?
Think about how often, as a child, you asked your parents “why can’t this or that happen?” How often was the response, “because it is the rules.” Maybe that…
What 4 Factors Matter Most For Finished-Product First-Pass Quality?
After a year of severe disruption, manufacturing is on the rise again. For example, the Institute for Supply Management’s February 2021 Manufacturing ISM® Report on Business®…
Secret to Managing Remote Workers
Over the past year, APQC has understandably received many questions about how to manage remote workers. Early in the pandemic, questions centered on managing the logistics of…
Turn Supply Chain Chaos into Reusable Knowledge
In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s…
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Into The Cloud: What Industries are Leading the Way in Data Management
Cloud is driving big changes in the way that firms manage their data. At the API Cybersecurity Conference, I heard a lot of conversations about the risks of using cloud in the enterprise. According to Skyfence CEO Ofer Handler, cloud can limit IT’s ability to monitor activity in enterprise data and…
What Industry Spends the Most on IT? The Answer Will Surprise You
We turned to APQC’s Open Standards Benchmarking to find out how median IT cost compares across industries. Our findings are in the infographic below, which reveals some pretty significant differences in IT cost among different industries. Certainly different IT needs—as well as differences in…
Nike, Microsoft, and the NFL Tackle Innovation
What do Nike, SG Helmets, and Microsoft have in common? They are driving innovation in the products used by players and coaches in the National Football League (NFL). Although the game itself hasn’t changed dramatically over the years, today’s players in the NFL can play in greater comfort and…