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Going Slow Can Cost a Lot


APQC recently published an article entitled End-to-End Mapping of an Order-to-Cash Process. The idea was to illustrate the workflows in each stage of the end-to-end process as well as depict how upstream activities can have an impact—positive or negative—on the ultimate speed at which…

Why ERM Fails


APQC recently spoke to Kristina Narvaez, President & CEO of ERM Strategies, about enterprise risk management (ERM). In the interview below, she talks about several factors that tend to undermine ERM programs. APQC: What are the essential components of an effective ERM program?  KN: First…