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UPDATED: PMO Imperative: Closing the Skill Gap to Support Strategic Initiatives (Infographic)
Strategy implementation is by far the hardest part of strategic planning and requires many of the skills project management offices (PMOs) exhibit—core competencies (e.g., time management and problem solving) and softer skills (e.g., leadership and communications). To better understand what…
What happens when political motivations trump process improvements?
APQC recently held a panel discussion on how organizations can take advantage of a holistic strategy encompassing an intersection of knowledge, process, and quality management. APQC’s Travis Colton, Jim Lee, and Jeff Varney collectively responded to this follow-up discussion from the panel: Q.…
3 Reasons Great Process Improvement Culture Starts at the Bottom
I recently spoke to Fabio Cardeso, process excellence director - International Operations General Motors Financial, about the pitfalls of outsourcing the documentation of process failures, why people hide inefficiencies, the identification of risks in processes, and why he believes a great process…
UPDATED: Tale of Two PMOs (Infographic)
Project management offices (PMOs) are moving beyond typical project management activities, and are now providing more strategic insights and services that support enterprise-wide initiatives. In order to more fully understand the role PMOs are playing within their organizations, APQC conducted a…
Stop Focusing on Process Model Rules and Focus on Results
I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people still focus on making…
Taking Agile Beyond Software Development (Infographic)
Though Agile’s roots are in software development organizations, changes in the business environment (e.g., growing power of customer, rapid pace of technology, and shorter business cycles) are driving organizations to look at additional ways to apply Agile. Components of Agile’s methodology (e.g.,…
4 Strategy Execution Mistakes Companies Make When Benchmarking
Mitchell Weisberg, Managing Director of Lumen, Inc. talks about solving the most common challenges to getting and keeping your organization on the path to high performance when benchmarking. Mitchell will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.
Got Process? How Using Process Frameworks Can Improve Business Performance
I recently talked with Carla Wolfe, Senior Business Analyst at Elevations Credit Union, to discuss how her organization used APQC’s Process Classification Framework (PCF) and other tools to build an Enterprise Process Map and how the organization’s collaborative use of software tools provided a…
Infographic: Value of Benchmarking for Professional Services
APQC’s recent study on the value of benchmarking was designed to examine how benchmarking provides value to core business activities like process improvement, strategic planning, and setting performance targets. This infographic looks at why organizations in the professional services industry…
Fixing Change Management That Isn’t Working
I recently talked with Chris Jacobs, Director Advisory Services at Grant Thornton LLP, to discuss how organizations can succeed with their transformational change initiatives even when they struggle at the beginning of the process and below are a two of the key we topics discussed. Q: What…