Strategy implementation is by far the hardest part of strategic planning and requires many of the skills project management offices (PMOs) exhibit—core competencies (e.g., time management and problem solving) and softer skills (e.g., leadership and communications). To better understand what…

APQC recently held a panel discussion on how organizations can take advantage of a holistic strategy encompassing an intersection of knowledge, process, and quality management. APQC’s Travis Colton, Jim Lee, and Jeff Varney collectively responded to this follow-up discussion from the panel: Q.…

I recently spoke to Fabio Cardeso, process excellence director - International Operations General Motors Financial, about the pitfalls of outsourcing the documentation of process failures, why people hide inefficiencies, the identification of risks in processes, and why he believes a great process…

Project management offices (PMOs) are moving beyond typical project management activities, and are now providing more strategic insights and services that support enterprise-wide initiatives. In order to more fully understand the role PMOs are playing within their organizations, APQC conducted a…

I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people still focus on making…

Though Agile’s roots are in software development organizations, changes in the business environment (e.g., growing power of customer, rapid pace of technology, and shorter business cycles) are driving organizations to look at additional ways to apply Agile. Components of Agile’s methodology (e.g.,…

Mitchell Weisberg, Managing Director of Lumen, Inc. talks about solving the most common challenges to getting and keeping your organization on the path to high performance when benchmarking. Mitchell will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

I recently talked with Carla Wolfe, Senior Business Analyst at Elevations Credit Union, to discuss how her organization used APQC’s Process Classification Framework (PCF) and other tools to build an Enterprise Process Map and how the organization’s collaborative use of software tools provided a…

APQC’s recent study on the value of benchmarking was designed to examine how benchmarking provides value to core business activities like process improvement, strategic planning, and setting performance targets. This infographic looks at why organizations in the professional services industry…

I recently talked with Chris Jacobs, Director Advisory Services at Grant Thornton LLP, to discuss how organizations can succeed with their transformational change initiatives even when they struggle at the beginning of the process and below are a two of the key we topics discussed.   Q: What…