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Performance Management Success Factors

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"Painful," "too much effort," "not popular," "a necessary evil"—when employees use these kinds of words to describe a particular process you know that process is broken and needs to be improved. These were the words that APQC employees used to describe APQC's pre-2012 employee performance…

Benchmarking Is About Relevance and Action

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I’m lucky. I get to work with organizations using benchmarking data and best practices to improve. This also affords me the opportunity to talk to individuals just starting their benchmarking journey. Those that are successful, and see improvement, are those that take benchmarking data and…

Game-Changing Innovation at Caterpillar

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On Wednesday, December 4, APQC and the Edison Awards will be hosting a Webinar presentation by Caterpillar Inc. on the development of an innovative product. Randy Peterson, advanced technology development manager for Caterpillar, will be discussing how the organization developed the game-changing…

APQC Named as a Top Work Place in Houston

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The Houston Chronicle recently named its Top Work Places for 2013. APQC was named 21st out of 140 best small organizations to work for based on the results from employee surveys. More than 68,000 Houston area employees were surveyed by WorkplaceDynamics on issues such as their benefits and pay…

There is a Shift Happening Within Benchmarking

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I have been doing a lot of presentations recently focused on benchmarking, and I see a real shift in the mindset of those using benchmarking to improve the performance of their organization.   It’s no longer about benchmarking basics The presentation requests I used to get would fall…