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Using the New Retail PCF


APQC released the retail process classification framework (PCF) this past fall. Over the years, the APQC cross-industry PCF has proven a valuable and useful tool for a variety of organizations in multiple industries. This new version allows retail organizations to benefit from the same types…

Can HR Data and Analytics be Improved?


In Tom Sarner's recent HR Executive Online article showcasing survey results from APQC and ACT Bridge, it was revealed that a majority of U.S. employers do not measure their return on talent investments. One reason posed by Loni Spratt, founder of IntelliTalent was that most…

Gamification in Knowledge Management


APQC is hosting a Gamification in Knowledge Management virtual roundtable later this month. If your organization is using game elements in its KM program (or seriously considering it), email me to find out more about this cool knowledge-sharing opportunity. (It’s complimentary and involves no prep…

Individual Process Improvement


It is the second month of 2013, and I am sure we all are still working hard on our 2013 resolutions; some of us have also probably realized at this point…some might not happen this year.  Why do our resolutions always have to be about our personal lives?  Why can’t we look at what is…