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How Do You Benchmark a Supply Chain?
You benchmark in supply chain by planning your activities, collecting quantitative and qualitative data from your own and other organizations, analyzing what you collected, and then adapting your findings to take action. To benchmark a supply chain, it’s important to begin with a clear…
How to Pick the Right Process Framework
Organizations use process frameworks for a variety of reasons. Our recent survey found that organizations most often use frameworks for process discovery, performance improvement, and technology implementation. Process frameworks provide a ready-made library of processes and process definitions…
How to Manage Change
Change is the only constant. The pandemic amplified the fact that “change” is really the only thing that never goes away. As a mom of a toddler, I experience this first-hand on a daily basis. The favorite show or favorite food one day is suddenly a terrible idea the next day (or sometimes the next…
It’s Time To Invest In Logistics Employees
After an especially chaotic few years, change and disruption may feel like the only certainties in supply chain. Along with macrotrends like a global pandemic, geopolitical conflict, and a competitive labor market, new and emerging technologies are continuing to transform the ways in which supply…
A Mature KM Program is an Excellent One
Several business functions such as digital, IT, and quality have industry assessments available to help them measure the effectiveness of their current capabilities, and knowledge management is no different. Whether you are kicking off a new knowledge management program or have been on a journey…
Open Innovation Is How Smart Businesses Grow
Forces impacting business are changing on almost a daily basis. In just one year, we’ve seen headlines go from labor shortages and spiraling wages to cost-cutting and uncertainty leading the narrative. This, paired with the emergence of generative AI, is dominating the headlines.But beyond the…
What Causes Knowledge Gaps?
Knowledge is only as useful as its application. And when employees don’t have the knowledge needed to perform their jobs effectively, nothing substantial can be applied to the task at hand.This is generally when organizations begin seeing gaps in knowledge and start analyzing what may have gone…
Service Level Agreement Mistakes
A service level agreement (SLA) defines the specifications, quality, and cost of a good or service being provided by a supplier to a buyer. SLAs help to provide transparency about what the buyer expects from the supplier and protects all parties in the…
What Is Workforce Planning?
Workforce planning can increase organizational agility, improve talent outcomes, save money, and improve business performance. Yet only half of organizations carry out workforce planning effectively.To reap the full benefits of strategic workforce planning, consider adopting APQC’s 7-step framework…
How to Improve Team Productivity
Improving team productivity starts by focusing on more than just efficiency. When many organizations think of productivity, they often misunderstand efficiency as the sole determinant. While efficiency is a crucial measure of how productive (or not productive) a team is, it’s not the only…