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Customizing the Electric Utilities Framework


I had a very good question from a friend of mine using the Electric Utilities PCF in her organization and I wanted to share it with you.   She realized that the latest version of the Electric Utilities PCF differed from the latest version of the Cross Industry PCF and she wanted to know if…

Three Ways to Extend the Retail PCF


IBM CEO and APQC Board Member Ginni Rometty recently declared the death of traditional marketing as we know it. New marketers MUST focus directly to the customer, not to the segment. Retailers are definitely feeling this pressure as consumers are pressuring them to lower prices, provide better…

Achieve Finance Function Excellence


Every six months, the APQC financial management (FM) team hosts a webinar that provides an overview of the Finance and Accounting resources available through the Knowledge Base. The purpose of hosting this “Now in the Knowledge Base” community call is to review recent research, present upcoming…

Process Management: An Explanation for the Masses


One of the big hurdles in my work is explaining the value of process management to people who are actually executing processes—ones that I’m trying to put under control. It’s not easy. Many times the value appears dubious—the return on investment (ROI) can’t be achieved in the short term. People…

Fiscal Cliff Deal Affects Fixed Asset Management


On January 1, 2013, final passage of the “fiscal cliff bill,” otherwise known as the American Taxpayer Relief Act of 2012, averted scheduled income tax increases and spending reduction requirements, much to the relief of many. However, this new Act also retroactively reinstates for 2012 many fixed…