Whew. It has been an exhausting few months here at APQC, and we aren't planning to slow down either. Among other things, we've had not one, two, or three, but FOUR different teams of people working on new PCF offerings throughout the summer with the intention of releasing them at this year's…

I had a very good question from a friend of mine using the Electric Utilities PCF in her organization and I wanted to share it with you.   She realized that the latest version of the Electric Utilities PCF differed from the latest version of the Cross Industry PCF and she wanted to know if…

IBM CEO and APQC Board Member Ginni Rometty recently declared the death of traditional marketing as we know it. New marketers MUST focus directly to the customer, not to the segment. Retailers are definitely feeling this pressure as consumers are pressuring them to lower prices, provide better…

Organizations around the world leverage APQC’s process classification framework (PCF) to efficiently define processes, benchmark performance, and catalog and organize knowledge and content. Organizations depend on APQC to consistently define and manage the PCF in order to ensure the long-term value…

The world has gone crazy over mobile—and finance is no exception. Mobile solutions have the capability to transform the way we operate, manage, and monitor the workplace. For finance in particular, “the immediacy of information that can be received, processed, analyzed, and then pushed back out—…

Every six months, the APQC financial management (FM) team hosts a webinar that provides an overview of the Finance and Accounting resources available through the Knowledge Base. The purpose of hosting this “Now in the Knowledge Base” community call is to review recent research, present upcoming…

One of the big hurdles in my work is explaining the value of process management to people who are actually executing processes—ones that I’m trying to put under control. It’s not easy. Many times the value appears dubious—the return on investment (ROI) can’t be achieved in the short term. People…

On January 1, 2013, final passage of the “fiscal cliff bill,” otherwise known as the American Taxpayer Relief Act of 2012, averted scheduled income tax increases and spending reduction requirements, much to the relief of many. However, this new Act also retroactively reinstates for 2012 many fixed…

In APQC’s 2012 December financial management community call, Mary Driscoll, senior research fellow at APQC, and Wayne Daigle, managing director at Business Performance Collaborative, discuss what they think the top priorities are for finance functions in 2013. Based on APQC’s recent Best…